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Replacement against manufacturing defects

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GENERAL FAQs

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Our customer support is available Monday to Saturday: 9 am to 6 pm
Why should we use tempered glass for mobile?
Tempered glass is often preferred for safeguarding mobile displays from damage caused by accidental drops, hard impacts, and similar mishaps. It offers superior durability and closely matches the transparency of the original phone screen (Asahi Glass), making it a better option than PVC protectors. Its higher capacity to withstand impact makes tempered glass an ideal choice for display protection.
What is the difference between tempered glass and regular glass?

Mobile tempered glass undergoes a toughening process at temperatures ranging from 320-400°C for 3-4 hours, allowing it to withstand significant impacts from accidental falls. It can handle impacts of up to 12-15 kg before cracking, still protecting the phone's actual display. However, the tempered glass sold at street vendors is often just regular glass with minimal toughening, leaving your phone's display vulnerable to damage.

How to process warranty claims?

To process a warranty claim, customers must describe the issue by contacting us via WhatsApp or emailing us.. Please allow 1 working day for a response. For faster claim processing, the following documents are required when reporting the issue:
For Tempered Glass Screen Protectors:
A photo of the tempered glass on the phone highlighting the issue.
A photo of the tempered glass on the phone with the screen off.
A soft copy of the order invoice (if purchased from Amazon or Flipkart).
A photo of the MRP label on the product packaging.
For touch-related issues, a 10-second video detailing the complaint.
For Charging Cables:
A photo of the cable plugged into the phone (with power on), showing the issue.
A soft copy of the order invoice (if purchased from Amazon or Flipkart).
A photo of the MRP label on the product packaging.
For Silicone Back Case Covers:
A photo of the back case cover on the phone.
A photo showing the exact nature of the issue.
A soft copy of the order invoice (if purchased from Amazon or Flipkart).
A photo of the MRP label on the product packaging.

Is broken tempered glass dangerous?

Tempered glass is generally safe to handle since it lacks sharp edges, unlike regular glass. High-quality tempered glass isn't as brittle, and when it breaks, the small shattered pieces stay together due to the tensile strength created during the tempering process, preventing injury to the holder’s hand. However, it's still important to exercise basic caution when disposing of broken tempered glass as a precaution.

Does tempered glass affect camera?

Tempered glass typically doesn't affect the camera, as most designs include a cutout or punch hole to keep the lens unobstructed. Even if the glass does cover the lens, high-quality tempered glass provides 93-95% transparency, resulting in a barely noticeable impact on camera quality.

Why are your products expensive compared to the market outside?

The primary factor is the quality of the glass. Most of our tempered glasses are crafted from Japan’s Asahi Glass, renowned as the best in the world, while some are made from Panda Glass, the second-best option. All of our glasses feature premium Korea AB Glue, ensuring exceptional adhesiveness, touch sensitivity, and reusability. They also come with an oleophobic coating to guard against fingerprints and smudges, providing a smooth touch experience. We invest significant dedication, effort, and technology into our products, ensuring our customers receive only the highest quality. We believe that paying a little more for such quality is well worth it.

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